Below are some of the questions that we’re asked the most. If you don’t see what you’re looking for, contact our customer service hotline at 214-358-2880 option 2.
Please click on this link and you will see the Pop-Up box below.
To upload the FCRA Disclosure, please enter “Disclosure” on the “Title” line, no data is required in the “Info” second line. Click on the browse button and select the document from your computer files (please upload in a PDF format). Select “Yes” this is a consent form and hit save. You will see the name of file appear under the horizontal gray bar.
If you are loading multiple forms (i.e., the SSA-89 Form and Disclosure Form, the Pop Up box must be closed and reopened between loading both forms.) THE SSA-89 FORM MUST BE LOADED FIRST AND THE TITLE SHOULD BE “SSA-89”.
Troubleshooting an uploading issue: If you have followed the steps outlined above and are still having issues, please call our Customer Service hotline – 214-358-2880 opt. 2.
Hours: 7:30am-6:00pm CT
After hours, please leave a voicemail and we will respond during normal business hours.